Who we are

Dalga L.L.C is officially registered and established in Dubai, U.A.E, with the registration number 1216813. This policy outlines how we manage your personal information as a user or visitor to our Sites.

Effective Date: 2024/08/27

What personal data we collect and why we collect it

Personal Data

We collect names and email addresses upon registration, checkout, and other interactions (leaving a comment, etc.). We also collect your Billing and shipping addresses when making a transaction for order fulfillment.

We’ll use your information for account creation, notifications, order fulfillments, and marketing purposes (with consent)

Payment Information

We use secure third-party payment processors (e.g., PayProGlobal and PayPal) and do not store full payment details on our servers. However, we receive some information about your transaction from our payment partners.

We keep records of transaction details such as the amount, currency, and date of transaction, but do not store full payment card details. You’ll need to check our third-party partners privacy policy regarding this.

Technical Data

Upon using our applications (services), we collect IP Address, Device Name & Fingerprint (Hashed), Browser Type & Version and Operating System. We use this information for security, analytics, license verification, and fraud prevention while interacting with our website and applications.

Usage Data

License Usage: We monitor the time of activity, the device used, and the IP address to ensure compliance with our licensing agreements. We do not save any sensitive device data, and even hardware data & fingerprints are hashed before sending to our server. This means we have no way of finding the hardware specs you use. However, this may differ in applications, and some applications can send a complete debug log and device information if the user consents.

Activity Logs: We record actions taken on our site, including pages visited, items viewed or added to the cart, and the time spent on each page. This is used to understand your needs and experiences. We also log activity time, IP and device information in case of using our applications.

Comments: When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string, to help detect spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

We use cookies and similar tracking technologies to:

  • Enhance User Experience: Remember your preferences and settings.
  • Analyze Website Performance: Monitor and analyze how users interact with our site.
  • Advertising: Deliver personalized ads based on your browsing history (with your consent).

You can manage your cookie preferences through your browser settings.

If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. youtube videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics and tracking

We use analytics services to understand better how our visitors interact with our website and to improve our services. We primarily use industry-leading tools such as Google Analytics and Google Tag Manager to track users and understand their behaviors.

Google Analytics collects data such as your IP address, browser type, operating system, referring URLs, and pages visited. This data is anonymized and aggregated for analytical purposes, meaning it cannot be used to identify you personally.

We use the insights provided by Google Analytics to improve our website’s performance, user experience, and content. The data helps us identify trends and patterns, optimize our marketing efforts, and enhance site functionality.

We do not share the data collected through Google Analytics and Google Tag Manager with any third parties except as necessary for service providers to assist in our analytics and website optimization efforts.

Opting Out

You can also manage your cookie preferences through your browser settings to control which tracking technologies are allowed on your device. You can also use our cookie consent banner to control them.

Who we share your data with

We share your data with third parties only in the following circumstances:

  • Service Providers: We share/save data with companies that help us operate our website, process transactions, and provide services, such as hosting providers, payment processors, and analytics providers. We do not sell or distribute any personal or sensitive information of yours.
  • Legal Requirements: We may disclose your data to comply with legal obligations, respond to lawful requests, or protect our rights.

How long we retain your data

We store the personal information provided by users who register on our website, buy a service, or use trial services. All users can see, edit, or delete their personal information at any time (there are some exceptions as written in the privacy policy), and website administrators can also see and edit that information.

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

Depending on your location, you may have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete personal data.
  • Deletion: You can request the deletion of your personal data under certain circumstances.
  • Objection: You can object to our processing of your personal data, including for direct marketing purposes.

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our applications and order management require you to save your data. If you have an active subscription plan or software services being used, you must allow us to save the data explained in the privacy policy to be able to provide you with the necessary services. If you need to close and/or remove your account at any time, you may lose access to the applications and your orders. We also may retain transactions records for legal compliance purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

We use industry-standard security measures to protect your information, including:

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. This also includes connections made between our applications installed on your device and our servers.
  • Access Controls: Access to personal data is limited to authorized personnel who need it to perform their job functions.

What third parties we receive data from

We receive your payment information, such as billing information written at checkout, your bank name, country, and your card’s risk-related information, from our payment vendors for legal compliance purposes. We do NOT receive or access any confidential information, like your card number, name, CVV, or expiration date. You can check our payment vendor’s privacy policy on the checkout page before proceeding with the purchase.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support[at]dalga.dev