Frequently Asked Questions

What are your services?

We have two major types of services:
1. Publicly available applications/services that can be found in the Store
2. Custom software solutions development. We specifically develop customized solutions for your needs!
You can find out about services on this link:
https://dalga.dev/services

How many days will take to get my service delivered?

It depends on the contract and agreement. Public applications (that are placed in the store), will be delivered instantly after payment.
Custom application services depend on the contract. We’ll tell you the ETA once you want to order a service.

What payment methods do you accept?

We currently only accept PayPal as our store's gateway. If you wish to pay with other ways like ACH (SWIFT), contact our finance department to check if your requested payment method is available.
You should NOT send money via other payment methods but only if you received the details of the payment information from an official email (@dalga.dev) in the case of requesting other payment methods.

What guarantees are included in your services?

Guarantees are varied between services. We usually mention what we guarantee in each service/public software. Mostly we only guarantee our applications to work as promised during the support period. You can ask our customers support department about this: Support
We always keep our public applications updated, even if your support period of our public applications is ended, you can send a support enquiry for reporting a bug or problem. We'll take care of your reports as soon as possible. But note that if your support period is ended, your support enquiries can take up much than typical to be checked. You can read more about the support process here :
https://dalga.dev/faqs/support-items/

What is your refund policy?

We usually process the refunds in the case of not following up our guarantees. You can find out more in this link:
https://dalga.dev/refund-policy

Is there any limitation to use your applications?

Our public/store applications have a licensing system that is sensitive to computer systems. This limitation varies between applications, you can check out the application's detail page to see how many systems are supported in a license key.
If you want to use on more computers, you have to buy extra license keys.
Click here to read more about the solution.

Did not find your answer?

If you do not find the answer to your question, you can send it to us so that we can answer it as soon as possible. You can also help us complete this page by submitting your question.