7 questions
We have two major types of services:
1. Publicly available applications/services that can be found in the Store
2. Custom software solutions development. We specifically develop customized solutions for your needs!
You can find out about the services at the link below:
It depends on the contract and agreement. Public applications (found in the store), will be delivered instantly after purchase.
Custom application services depend on the contract. We’ll let you know about the ETA (Estimated Time of Arrival) once you place an order.
Fair question — you’re trusting us with your card details and your workflow. A few things that should help: every review on our Reviews page is collected from real, independent customers, we don’t write or filter them. Checkout accepts PayPal or a card, so you get a proper invoice you can trace back on your own statement. And we’re not a one-product shop that disappears after a sale — we’ve been actively developing and supporting these tools since 2019, with the updates rolling out in the blog.
You can pay with PayPal or a Visa/Mastercard card directly at checkout — no PayPal account needed to use a card. If you need an alternative method like a bank transfer, contact our finance department to check availability. You should NOT send money via any other payment method unless you received the payment details from an official email (@dalga.dev) in the case of requesting other payment methods.
Guarantees vary between services. We usually mention what we guarantee in each service/public software. Mainly we only guarantee our applications to work as promised during the support period. You can ask our customers support department about this: Support We always keep our public applications updated. Even if your support period of our public application has ended, you can send a support inquiry for reporting a bug or problem. We’ll take care of your reports as soon as possible but note that if your support period has ended, your support inquiries can take up more than usual to get checked. You can read more about the support process here : https://dalga.dev/faq/support-items/
We usually process the refunds in the case that your purchased software does not meet up with our guarantees. You can find out more at this link:
Our public/store applications have a computer sensitive licensing system. This limitation varies among applications. You can check out the application’s details page to see how many systems are supported in a license key.
If you want to use on more computers, you have to buy extra license keys.
Click here to read more about the solution.
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