You can contact support department by using the link below:
6 questions
You can contact support department by using the link below:
Support is included with every plan. For subscription-based applications, support is available for the entire duration of your subscription, from the day the plan starts until it ends. For lifetime (one-time purchase) applications, 6 months of support are included.
Support covers installation, setup, and troubleshooting. Customization and new feature development are not part of the support service. If you need those in a custom development project, please contact the related department before placing your order.
All of our public applications and custom software development services have 24/7 support. We respond to customers up to 12 hours, every day.
Support duration depends on the servicers/application. It can vary between 31 days to 6 months. We offer support plans extensions, so you can easily extend your support service if you need to.
You can easily send us a support enquiry to extend the support duration. We are working on a feature so you can automatically extend the support duration by yourself in the my-account plan. Extensions are available on support fees depending on your plan. Contact support for more information.
We respond to support enquires as soon as possible. Usually, it takes a few minutes to get an initial response from our support department but it can also take up to 24 hours - every day in a week! In rare cases, such as times or seasons that we are experiencing a high volume of requests, it can also take up to 48 hours to get a response from us.
If you didn’t get any response after more than 48 hours, you can directly send an email to our supervisor:
Our supervisors are constantly checking the requests and support agents activity.
First of all, we try to figure out the problem and see if we can guide you through the text messages. If we need to check further or the customer can’t follow up the text instructions, we connect to the PC/Laptop via popular remote desktop applications (TeamViewer or Anydesk).
In some cases and occasions, we will need more time ( like a few hours or days ) to fully check the problem. Our troubleshooting process takes 30 minutes on average.
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