We respond to support enquires as soon as possible. Usually, it takes a few minutes to get an initial response from our support department but it can also take up to 24 hours - every day in a week! In rare cases, such as times or seasons that we are experiencing a high volume of requests, it can also take up to 48 hours to get a response from us.
If you didn’t get any response after more than 48 hours, you can directly send an email to our supervisor:
Our supervisors are constantly checking the requests and support agents activity.
