First of all, we try to figure out the problem and see if we can guide you through the text messages. If we need to check further or the customer can’t follow up the text instructions, we connect to the PC/Laptop via popular remote desktop applications (TeamViewer or Anydesk).
In some cases and occasions, we will need more time ( like a few hours or days ) to fully check the problem. Our troubleshooting process takes 30 minutes on average.
